Building and Integrating Systems for better outcomes.
Based in Nepal, I have built custom solutions for global clients like Stylo, ClickSend, and ApplyBoard. I specialize in Customer Experience (CX), Management Systems, and high-performance Shopify engineering.
Professional
Journey
A track record of delivering robust, scalable solutions and leading engineering efforts across global organizations.
Consultant / Development
Freelance | MultiplAI | SaaSPal
Delivering high-level architectural consulting for Zendesk and Shopify. Focused on building custom solutions, training teams on the technology to achieve better results, and designing the processes and systems that bridge management tools with exceptional customer experience.
- checkBuilt Zendesk app for SaaSPal & ClickSend Australia
- checkConsulted and built custom scripts to improve the customer support flow for ApplyBoard Canada and Barlife Denmark
- checkAssisted Zendesk Admins with development tasks and the implementation of Webhooks and Zendesk Integration Service (ZIS) to improve support agent workflows
- checkWorked on building Charging Station Management System for client in Nepal
- checkHelped businesses in Nepal in their Digitization Journey
- checkHelped a Shopify store based in Switzerland improve their SEO performance by auditing their store and theme and recommending targeted integrations
Zendesk / Frontend Engineer
Stylo (US)
Developed the front-end interface for Stylo's Zendesk AI integrations, transforming complex designs into fully API-connected applications used by enterprise support teams globally.
- checkEngineered the Stylo Assist App (ZAF Client + React), now a key AI solution in the Zendesk Marketplace.
- checkIntegrated REST APIs via the Zendesk App Framework (ZAF) to deliver a user-friendly AI companion for support agents.
- checkIntegrated Feature Flags and product metrics tooling to enable fact-based decision-making by the product management team.
Full Stack Developer
Proshore Nepal
Developed and optimized high-traffic SaaS applications for European and Australian clients, and built internal systems that supported full-cycle organizational operations.
- checkMaintained , Upgraded and Developed new feature for a Transport Management System for Demeubeltaxi with integration with other systems to make a unified management tool to run an organization.
- checkWorked on custom Laravel application which was multitenant with custom drag and drop theme system
- checkBuilt custom Zendesk applications for the Marketplace and scaled application infrastructure to handle high data volumes using cloud technology.
- checkLeveraged AWS services (Lambda, DynamoDB, SQS, EC2) to maintain and evolve a high-data-volume product with continuous feature delivery.
- checkLed and onboarded a development team, guiding members throughout the full product development lifecycle.
- checkCollaborated with a highly skilled Australian team on a Blockchain-based product as a Frontend Engineer, delivering features using Test-Driven Development (TDD).
Web Developer
Proshore Nepal
Began my career building sites on a custom CodeIgniter framework, delivering numerous agency projects. Progressively transitioned to WordPress for faster client delivery, developing custom themes and plugins tailored to each site's specific needs.
- checkIntegrated custom backends and Content Management Systems for designs across more than 30 client sites
- checkTransitioned to WordPress, building custom themes from scratch and developing plugins to address each site's unique requirements
- checkBuilt custom web application using CakePHP
- checkUsed templating engines to build custom themes for SaaS applications
Education
St. Xavier's College, Kathmandu
Bachelors in Information Management (BIM)
2011 — 2015
Community & Leadership
- groups
Web Weekend Kathmandu Organizing Team
Part of the organizing team for Tech Kura Kani, AI Conf 2026, BarCamp Kathmandu 2024 & 2025 editions, fostering the local tech community.
- record_voice_over
WordCamp Speaker & Organizer
Organizer of WordCamp Kathmandu 2026 and Speaker at multiple WordCamps in all over Nepal
- hub
Zendesk Community
Active contributor in official Slack channels, Reddit and Zendesk Community.
Technical Arsenal
A comprehensive view of every technology, platform, and discipline I bring to the table — across 13+ years of engineering.
Let's Build
Something Remarkable.
Available for architectural consultations and system integration projects. Whether you're scaling your Shopify store or streamlining your CX operations via Zendesk, let's eliminate the friction holding your team back.