Building and Integrating Systems for better outcomes.
Based in Nepal, I have built custom solutions for global clients like Stylo, ClickSend, and ApplyBoard. I specialize in Customer Experience (CX), Management Systems, and high-performance Shopify engineering.
Professional
Journey
A track record of delivering robust, scalable solutions and leading engineering efforts across global organizations.
Consultant / Development
Freelance | MultiplAI | SaaSPal
Delivering high-level architectural consulting for Zendesk and Shopify. Focused on building custom solutions, training teams on the technology to achieve better results, and designing the processes and systems that bridge management tools with exceptional customer experience.
- check Built Zendesk app for ClickSend Australia
- check Consulted and built custom scripts to improve the customer support flow for ApplyBoard Canada and Barlife Denmark
- check Assisted Zendesk Admins with development tasks and the implementation of Webhooks and Zendesk Integration Service (ZIS) to improve support agent workflows
- check Helped a Shopify store based in Switzerland improve their SEO performance by auditing their store and theme and recommending targeted integrations
Zendesk / Frontend Engineer
Stylo (US)
Developed the front-end interface for Stylo's Zendesk AI integrations, transforming complex designs into fully API-connected applications used by enterprise support teams globally.
- check Engineered the Stylo Assist App (ZAF Client + React), now a key AI solution in the Zendesk Marketplace.
- check Integrated REST APIs via the Zendesk App Framework (ZAF) to deliver a user-friendly AI companion for support agents.
- check Integrated Feature Flags and product metrics tooling to enable fact-based decision-making by the product management team.
Full Stack Developer
Proshore Nepal
Developed and optimized high-traffic SaaS applications for European and Australian clients, and built internal systems that supported full-cycle organizational operations.
- check Maintained , Upgraded and Developed new feature for a Transport Management System for Demeubeltaxi with integration with other systems to make a unified management tool to run an organization.
- check Worked on custom Laravel application which was multitenant with custom drag and drop theme system
- check Built custom Zendesk applications for the Marketplace and scaled application infrastructure to handle high data volumes using cloud technology.
- check Leveraged AWS services (Lambda, DynamoDB, SQS, EC2) to maintain and evolve a high-data-volume product with continuous feature delivery.
- check Led and onboarded a development team, guiding members throughout the full product development lifecycle.
- check Collaborated with a highly skilled Australian team on a Blockchain-based product as a Frontend Engineer, delivering features using Test-Driven Development (TDD).
Web Developer
Proshore Nepal
Began my career building sites on a custom CodeIgniter framework, delivering numerous agency projects. Progressively transitioned to WordPress for faster client delivery, developing custom themes and plugins tailored to each site's specific needs.
- check Integrated custom backends and Content Management Systems for designs across more than 30 client sites
- check Transitioned to WordPress, building custom themes from scratch and developing plugins to address each site's unique requirements
- check Built custom web application using CakePHP
- check Used templating engines to build custom themes for SaaS applications
Education
St. Xavier's College, Kathmandu
Bachelors in Information Management (BIM)
2011 — 2015
Community & Leadership
- groups
Web Weekend Kathmandu Organizing Team
Part of the organizing team for Tech Kura Kani, AI Conf 2026, BarCamp Kathmandu 2024 & 2025 editions, fostering the local tech community.
- record_voice_over
WordCamp Speaker
Regular speaker on SaaS integrations and Shopify engineering at official WordPress events.
- hub
Zendesk Community
Active contributor in official Slack channels, Reddit and Zendesk Community.
Core Competencies
Shopify Specialist
From Shopify App Development to Theme Customization and SEO optimization. Building scalable e-commerce ecosystems engineered to deliver measurable, high-impact results.
Zendesk Solution Architect
Optimizing support workflows through process audits and targeted engineering. Building custom Zendesk apps that seamlessly bridge your existing systems with APIs and AI.
Technical Arsenal
A comprehensive view of every technology, platform, and discipline I bring to the table — across 13+ years of engineering.
Let's Build
Something Remarkable.
Available for architectural consultations and system integration projects. Whether you're scaling your Shopify store or streamlining your CX operations via Zendesk, let's eliminate the friction holding your team back.