Specialized Services for Global SaaS Ecosystems.
As a freelance consultant based in Nepal, I help businesses reduce friction and increase efficiency through high-tier technical implementations across the Zendesk and Shopify platforms.
Zendesk Implementation
Full-cycle Zendesk setup and optimization. I ensure your support environment is configured for maximum agent productivity and seamless customer experiences.
- Workflow & Trigger Architecture
- Omnichannel Configuration
- AI Agent Deployment
Custom Zendesk Apps
Building bespoke applications using the Zendesk Apps Framework (ZAF) to extend your support capabilities and integrate with your internal product data.
- Side-bar & Top-bar Apps
- External API Integrations
- Complex Middleware Development
Shopify Plus Engineering
High-performance commerce engineering including headless Hydrogen builds, custom private apps, and complex checkout extensions for Plus merchants.
- Headless Commerce (Remix/Hydrogen)
- Custom Shopify App Development
- ERP & Inventory Sync
SaaS Strategy & Consulting
Senior architectural consulting for businesses looking to unify their tech stack, streamline data flow, and reduce operational overhead through automation.
- Tech Stack Audits
- Integration Roadmapping
- Automation Efficiency Analysis
Ready to scale your support and commerce?
Let's discuss how I can help you build more resilient integrations and better customer workflows.